Active Listening is Key:
Mediation trust fall video: http://www.youtube.com/watch?v=wPOgvzVOQig
Digging for Interests. https://youtu.be/HI0x0KYChq4
Too fast and you will miss something; Too hard and you will break something. Too soft and you won’t make progress.
Process and Ground Rules (Refresher):
https://www.youtube.com/watch?v=9Oji5dxQemQ
10-Minute Landlord-Tenant Mediation:
https://www.youtube.com/watch?v=Sm4bG3B9GBQ
